This policy explains when payments to BetterNamer (operated by Revision Labs, Inc.) are refundable. It forms part of our Terms of Service. Nothing in this policy limits any non-waivable refund rights you have under the law of your place of residence.
Subscriptions (Pro Quarterly and Yearly)
- You may cancel your subscription at any time from your account settings or the billing portal. Cancellation stops future charges and takes effect at the end of the current billing period — you keep access until then.
- Charges already made are non-refundable, and cancelling does not prorate or refund the partial billing period you are in, except as described below or required by law.
- Switching billing cycles (for example, Quarterly to Yearly) is different from cancelling: the switch updates your existing subscription immediately, and the unused portion of your current cycle is credited toward the new price at the moment of the switch. If the credit exceeds the new charge, the balance is applied to your future invoices; it is not paid out as a cash refund.
- If you believe you were charged in error (for example, after you cancelled), contact support@betternamer.com within 60 days of the charge and we will investigate and correct any billing error.
Lifetime Purchases
- Lifetime purchases are refundable within 14 days of purchase, provided you have not made substantial use of paid features in that period. After 14 days, Lifetime purchases are non-refundable.
Credit Top-Ups
- Credit top-up purchases are non-refundable once the credits are granted to your account, except where required by law. Credits have no cash value and unused credits are not redeemable for cash — see the Credits and Usage Limits section of the Terms of Service.
Domain Registrations, Renewals, and Transfers
- Domain purchases are executed immediately and irreversibly at the registry when your order completes. For that reason, completed domain registrations, renewals, transfers, and restores are non-refundable.
- If you made a mistake (for example, a typo in the domain name), contact support@betternamer.com as soon as possible. Some registries offer a short deletion grace window; where one is available, we will try to help, but we cannot guarantee reversal or a refund.
- Renewal, expiration, and restore fees are described in the Domain Renewal & Expiration Policy.
EU and UK Consumers — 14-Day Withdrawal Right
If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from a purchase of digital services within 14 days without giving a reason, subject to these standard exceptions:
- Subscriptions and Lifetime: by starting your plan, you request immediate access to the service during the withdrawal period. If you withdraw within 14 days, we will refund your payment less a proportionate amount for the service already provided. For Lifetime, our voluntary 14-day policy above already meets or exceeds this right.
- Credit top-ups: by purchasing, you expressly consent to immediate delivery of the credits and acknowledge that you lose the right of withdrawal once the credits are granted.
- Domain registrations: registration begins immediately at your express request and is fully performed once the domain is registered; you acknowledge that the right of withdrawal is lost upon full performance.
To exercise a withdrawal right, email support@betternamer.com within the 14-day period with your account email and order details.
Chargebacks
If you dispute a charge with your card issuer instead of contacting us first, we may suspend your account while the dispute is investigated. We encourage you to reach out to support@betternamer.com — billing issues are almost always faster to resolve directly.
How Refunds Are Issued
Approved refunds are issued to the original payment method via Stripe, typically within 5–10 business days.
Contact
Email: support@betternamer.com
Website: https://betternamer.com
This Refund Policy was last updated on July 23, 2026.